Have questions about our Disney-inspired products? You've come to the right place! Find all the details on how our magical Minnie ear & sunglasses holders work, our delivery schedules, and workshop policies below.
✨ Product Information & How They Work
Q: What are Minnie ear holders, and how do they work?
A: Using your holder is simple and takes just a few magical steps! First, open the holder flat, place your Minnie ears onto the Mickey silhouette, and wrap the lower strap gently up around the center of your headband arch (right between the ears). Next, bring the very bottom KAM snap all the way up and snap it securely into the top snap right below the metal clip. Finally, use the heavy-duty lobster clip to attach the whole loaded holder straight onto your backpack or Loungefly zipper pull!
A: Using your holder is simple and takes just a few magical steps! First, open the holder flat, place your Minnie ears onto the Mickey silhouette, and wrap the lower strap gently up around the center of your headband arch (right between the ears). Next, bring the very bottom KAM snap all the way up and snap it securely into the top snap right below the metal clip. Finally, use the heavy-duty lobster clip to attach the whole loaded holder straight onto your backpack or Loungefly zipper pull!
Q: Can the holder carry both ears and sunglasses at the same time?
A: No, our holders are designed to safely secure either one pair of Minnie ears OR one pair of sunglasses at a time, not both simultaneously. Trying to clip both items together can overload the hardware or put too much pressure on the snaps. If you want to carry both your ears and your sunglasses hands-free on your park day, we highly recommend picking up two separate holders to keep both of your accessories perfectly safe! 🕶️🎀
A: No, our holders are designed to safely secure either one pair of Minnie ears OR one pair of sunglasses at a time, not both simultaneously. Trying to clip both items together can overload the hardware or put too much pressure on the snaps. If you want to carry both your ears and your sunglasses hands-free on your park day, we highly recommend picking up two separate holders to keep both of your accessories perfectly safe! 🕶️🎀
Q: Are your products handmade?
A: Yes, absolutely! Every single item we sell is lovingly handcrafted from scratch by our family team right here in our UK workshop. We use premium fabrics and durable hardware to make sure your holders can handle all the thrills of a park day.
A: Yes, absolutely! Every single item we sell is lovingly handcrafted from scratch by our family team right here in our UK workshop. We use premium fabrics and durable hardware to make sure your holders can handle all the thrills of a park day.
Q: Will your ear holders fit Loungefly bags?
A: Yes! Our ear holders are designed to work perfectly with Loungefly backpacks, as well as most other standard backpacks, crossbody bags, and travel gear.
A: Yes! Our ear holders are designed to work perfectly with Loungefly backpacks, as well as most other standard backpacks, crossbody bags, and travel gear.
Q: Do your ear holders hold more than one pair of ears?
A: No, our ear holders are designed to hold and support the weight of only one pair of Minnie ears at a time. Trying to fit multiple headbands can strain the snaps and hardware. However, if you have heavily padded bows, thick bands, or themed ears with large decorations, we sell extender straps! These attach directly to your standard ear holder, making it longer to comfortably fit chunkier designs without putting extra stress on the snaps.
A: No, our ear holders are designed to hold and support the weight of only one pair of Minnie ears at a time. Trying to fit multiple headbands can strain the snaps and hardware. However, if you have heavily padded bows, thick bands, or themed ears with large decorations, we sell extender straps! These attach directly to your standard ear holder, making it longer to comfortably fit chunkier designs without putting extra stress on the snaps.
Q: Do you do custom designs to match my specific park bag, ears, or Disney bounding outfit?
A: We love bringing your unique visions to life! We accept custom design commissions on a case-by-case basis, depending on our current workshop schedule and fabric availability. If you have a specific theme or outfit of the day (OOTD) in mind, please drop us a message through our secure contact options. Be sure to share as much detail as possible—including photos of your bag or ears—so we can see if we are able to help you create your perfect match!
A: We love bringing your unique visions to life! We accept custom design commissions on a case-by-case basis, depending on our current workshop schedule and fabric availability. If you have a specific theme or outfit of the day (OOTD) in mind, please drop us a message through our secure contact options. Be sure to share as much detail as possible—including photos of your bag or ears—so we can see if we are able to help you create your perfect match!
📦 Shipping, Tracking & Deadlines
Q: Where do you ship to?
A: We proudly handcraft and ship our products exclusively within the United Kingdom. We do not offer international shipping or fulfill orders to overseas destinations.
A: We proudly handcraft and ship our products exclusively within the United Kingdom. We do not offer international shipping or fulfill orders to overseas destinations.
Q: Where is my order, and how long will it take to arrive?
A: Because our items are handmade to order, we have a 3–5 business day workshop processing time to create and pack your items before they fly out the door. Once dispatched:
A: Because our items are handmade to order, we have a 3–5 business day workshop processing time to create and pack your items before they fly out the door. Once dispatched:
- Standard Delivery (Royal Mail 2nd Class): Arrives within 3–7 working days. (Please note that 2nd Class mail operates on alternating schedules and skips Saturday deliveries, which can occasionally cause minor gaps).
- Express Delivery (Royal Mail 1st Class): Arrives within 1–2 working days.
- Tracked 24 Delivery (Royal Mail Tracked 24): Arrives within 1–2 working days and includes full step-by-step live tracking.
Q: Do you have a tracking number for my order?
A: It depends on the shipping option you selected at checkout:
A: It depends on the shipping option you selected at checkout:
- If you chose Tracked 24: Yes! As soon as your package enters the Royal Mail network, an automated dispatch email will fly straight to your inbox containing your active, step-by-step live tracking link.
- If you chose Standard or Express: These options do not include live journey tracking. They use a standard reference number that only updates with a delivery confirmation scan once Royal Mail arrives at your door.
Q: I need this delivered for a specific trip date! Will it arrive in time?
A: If your trip is coming up quickly or you have a tight park deadline, we highly recommend upgrading to our Royal Mail Tracked 24 option at checkout. This bypasses the standard 2nd Class delivery schedule gaps and gives you a step-by-step live journey map so you can see exactly when your parcel will arrive at your castle. Please remember to factor in our 3–5 business day workshop making time before choosing your shipping method, as we cannot speed up the postal network once it leaves our hands!
A: If your trip is coming up quickly or you have a tight park deadline, we highly recommend upgrading to our Royal Mail Tracked 24 option at checkout. This bypasses the standard 2nd Class delivery schedule gaps and gives you a step-by-step live journey map so you can see exactly when your parcel will arrive at your castle. Please remember to factor in our 3–5 business day workshop making time before choosing your shipping method, as we cannot speed up the postal network once it leaves our hands!
🔄 Returns, Exchanges & Help
Q: Can I return or exchange my order?
A: We want you to love your purchase! We accept returns within 14 days of delivery, provided the holder is completely unused and in its original packaging. Because our items are made-to-order, we do not run a traditional exchange shelf. If you want a different style, simply return your item for a refund and place a fresh order for your new choice.
A: We want you to love your purchase! We accept returns within 14 days of delivery, provided the holder is completely unused and in its original packaging. Because our items are made-to-order, we do not run a traditional exchange shelf. If you want a different style, simply return your item for a refund and place a fresh order for your new choice.
Q: My item arrived damaged—what do I do?
A: Oh no! If your item was damaged during transit or something isn't right, please reach out via our secure contact options within 7 days of delivery. Provide clear photos of the issue, and we will happily arrange a replacement or refund at no extra cost to you.
A: Oh no! If your item was damaged during transit or something isn't right, please reach out via our secure contact options within 7 days of delivery. Provide clear photos of the issue, and we will happily arrange a replacement or refund at no extra cost to you.
Q: How can I contact your workshop?
A: To keep our sewing machines running smoothly, we handle all questions through our digital channels. You can reach us instantly by clicking the Live Chat bubble in the bottom right corner of your screen, or by dropping us a line on our secure Contact Us Page form. We aim to reply to all messages within 24 hours on business days!
A: To keep our sewing machines running smoothly, we handle all questions through our digital channels. You can reach us instantly by clicking the Live Chat bubble in the bottom right corner of your screen, or by dropping us a line on our secure Contact Us Page form. We aim to reply to all messages within 24 hours on business days!