Terms of service

1. Introduction
Welcome to Walt in Stitches! These Terms of Service ("Terms") outline the rules and guidelines for using our website waltinstitches.com and shopping with our workshop. By accessing our site or purchasing from us, you agree to these Terms. If you do not agree, please do not use our services.
2. About Us
Walt in Stitches is an independent, family-run small business based in the UK. We create handcrafted Minnie ear holders and accessories, perfect for bags and backpacks, allowing Disney lovers to carry their ears hands-free in style.
3. Ordering & Payments
  • All prices are listed in GBP (£).
  • Payments are securely processed via Shopify Payments, PayPal, and other trusted providers.
  • Orders are only confirmed once payment is received. We reserve the right to decline or cancel any order at our discretion.
4. Shipping & Geographic Boundaries
  • UK Delivery Only: We proudly handcraft and dispatch our items exclusively for customers located within the United Kingdom. We do not offer international shipping, nor do we accept orders destined for addresses outside of the UK.
  • Estimated delivery times are guidelines, and we cannot guarantee exact delivery dates due to postal framework delays.
  • Customers are responsible for providing a correct delivery address. We are not liable for lost orders due to incorrect information.
5. Handcrafted Items, Returns & Refunds
  • Bespoke Variations: Because our items are handcrafted to order, slight variations in fabric placement, stitching, or embroidery may occur. These are natural characteristics of a unique creation.
  • We accept returns on standard items within 14 days of receipt, provided the item is unused and in its original packaging. Custom or personalised items are non-refundable unless faulty.
  • Customers are responsible for return postage costs unless the item is defective.
6. Intellectual Property & Brand Disclaimer
  • All content on this website—including unique product designs, fabric combinations, patterns, images, and text—is the exclusive creative property of Walt in Stitches and may not be copied or reproduced without permission.
  • Disclaimer: Our products are independent creations inspired by a mutual love of the magic, but we are not affiliated with, associated with, or endorsed by The Walt Disney Company.
7. Product Care & Safety Disclaimer
Our accessory holders contain small hardware components (such as metal clips, clasps, or snaps). They are not toys and should not be handled by young children without close adult supervision. Walt in Stitches is not liable for damage or injury resulting from improper use or modifications.
8. User Conduct
By using our website, you agree to use our site for lawful purposes only and to interact respectfully with our digital assistants and staff. You agree not to attempt to disrupt or misuse our services.
9. Changes to These Terms
We may update these Terms at any time. Changes take effect immediately upon posting. Please review this page regularly for updates.
10. Contact Us
If you have any questions about these Terms, please visit our official Contact Us Page to use our secure messaging form or launch our live chat.
Thank you for shopping with Walt in Stitches! ✨🎀