Privacy policy

1. Introduction
Welcome to Walt in Stitches! Your privacy is incredibly important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website waltinstitches.com and make purchases from our workshop.
By using our site, you agree to the terms outlined below. If you have any questions, you can reach us securely through our official communication channels.
2. Information We Collect
We may collect the following types of information when you visit or shop with us:
  • Personal Information: Name, email address, billing & shipping addresses, phone number, and payment details.
  • Order Information: Products purchased, order history, and transaction details.
  • Account Information: If you choose to create a customer account, we store login details and preferences.
  • Marketing Preferences: If you subscribe to our newsletter, we store your contact details and communication preferences.
  • Device & Usage Data: IP address, browser type, and how you interact with our website via cookies and analytics.
3. How We Use Your Information
We use your data to:
  • Process & Fulfil Your Orders: Managing secure payments, preparing your handcrafted items, shipping via our carrier, and providing customer support.
  • Improve Our Website & Services: Analysing browsing behaviour to make your shopping experience more magical.
  • Send Magical Updates: Delivering Disney-inspired news, product launches, and offers if you have actively opted into our email list.
  • Prevent Fraud & Maintain Security: Keeping our storefront and transaction pathways safe.
4. How We Share Your Information
We do not sell your personal data. To run our store, we share necessary data strictly with trusted third parties:
  • Payment Processors: Such as Shopify Payments or PayPal to securely handle your payment details.
  • Shipping Partners: Such as Royal Mail to route and deliver your parcel within the United Kingdom.
  • E-Commerce Infrastructure: The Shopify platform, which hosts our storefront and securely logs dashboard data (including your interaction with our Shopify Inbox AI Chat tool).
  • Analytics Tools: To review site traffic patterns and improve usability.
5. Cookies & Tracking Technologies
We use cookies to enhance your journey through our site. These help us remember items left in your shopping cart, recognize you if you return, and analyze layout performance. You can manage or disable cookies in your browser settings at any time.
6. Your Rights & Choices (UK GDPR Compliance)
As a UK-based customer, you have explicit rights over your personal data under UK data protection laws, including:
  • The right to access, correct, or request the deletion of the data we hold on you.
  • The right to instantly withdraw from marketing campaigns by clicking "unsubscribe" at the bottom of any email.
To exercise any of these rights, please submit a request through our central messaging system.
7. How We Protect Your Data
We take data security very seriously. We utilize industry-standard security measures, including SSL encryption, secure payment processors, and restricted administrative backend access to ensure your details remain safely locked inside our vault.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our workshop operations or legal regulations. Updates take effect immediately upon posting.
9. Contact Us
For any privacy-related questions or data requests, please visit our official Contact Us Page to fill out our secure contact form or connect with our team.
Thank you for trusting Walt in Stitches! 💕✨